Frequently Asked Questions

Everything you need to know about finding your perfect pair of orthotic shoes.

How long does shipping take within the United States?

Standard shipping typically takes 3 to 7 business days. We also offer expedited shipping options at checkout for those who need their footwear sooner.

What is your return and exchange policy?

We offer a 45-day return and exchange policy. Items must be in new, unworn condition and returned in their original packaging to qualify for a full refund.

Do KURU shoes require a 'break-in' period?

Yes, because our KURUSOLE technology molds to your feet using your body heat, we recommend wearing them for 2-3 hours a day for the first week to ensure a perfect custom fit.

How do I know which size to order?

Most of our styles run true to size. We provide a comprehensive sizing guide on each product page, including tips for those who fall between sizes or have wide feet.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment plans through Affirm.

Are KURU shoes suitable for specific foot conditions like Plantar Fasciitis?

Absolutely. Our footwear is specifically engineered with built-in arch support and heel-hugging technology designed to alleviate pain associated with Plantar Fasciitis and other common foot ailments.